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Refound

Isa24692
Explorer | Level 3
Hi

I was accidently charged for business account.
I already contacted support, and dropbox support told me that refound will be back within few days. But now I can't even contact dropbox, email can't be send, support options on the website are not available at all.
My ticket number is Ticket #12118625
8 Replies 8

Re: Refound

Mark
Super User II

If they've told you it will be back in a few days it will be. They will be working days, however, and the time is simply down to banking, not Dropbox.


 


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Re: Refound

Isa24692
Explorer | Level 3
It's already been 7 days since dropbox told me that I will receive money back to account.
By I can't even check the status of that. Was it sent from dropbox side? How I can contact my bank without such a details from dropbox side

Re: Refound

Mark
Super User II

Ask your bank if they can see when the money is coming in. 5 to 7 working days is normal for refunds.


 


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Re: Refound

Isa24692
Explorer | Level 3
I still didn't get an answer from dropbox side, did dropbox refunded it??

Re: Refound

Mark
Super User II

You said in your opening post that they would get you a refund in a few days. 


 


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Re: Refound

Isa24692
Explorer | Level 3
They said, but did they start it from their side? They can say anything, and as I can see from the community posts, that people are facing with such a problem a slot and money are never coming back

Re: Refound

Isa24692
Explorer | Level 3

and i contacted my bank as well. no issues from the bank side. The payment is not refounded from Dropbox side. so again, are dropbox willing to refound the money back? or Dropbox simply will keep promising and do no actions?!

Re: Refound

Lusil
Dropboxer
Hi there @Isa24692, sorry to hear about this. 

I'm more than happy to look into this a bit more in-depth with you, so I've sent you a ticket. 

Whenever you have a moment, check your inbox and we'll go from there. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Lusil Dropboxer
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    Isa24692 Explorer | Level 3
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    Mark Super User II
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