I signed up for drop box as I was nominated for An award and needed for shade my work using drop box ! Today was the 30 day fddd trial end and I cancelled And at midnight they have taken £432 from my bank ! I cannot believe this as I don’t even use it and never did it say it was going to charge this amount ! Please help me get my money refunded thank you
Unfortunately it DOES say its going to charge that @Ashleigh_1 - repeatedly as you sign up. You are also emailed to say it will charge you. This is as you've signed up for a business plan and tried to avoid just using the standard one or paying for a $9.99 upgrade.
I haven’t located a ticket on our system for the email address connected to your Community profile. Have you written in to our team following Mark’s advice? In order to check back on progress, could you include a ticket# in your next reply here if possible?
If you haven’t had a chance to do so, please ping me back here & I’ll create a Support request on your behalf on my end.
Did this post help you? If so please give it a Like below. Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it. Still stuck?Ask me a question!(Questions asked in the community will likely receive an answer within 4 hours!)
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.
Work Smarter with Dropbox
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.