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Refund for business account

Refund for business account

NessyNess
New member | Level 2

Hi all - I signed up for a free trial by mistake - used an email address that's not valid so could never verify the email address.  I completely forgot about it until AUD$306 was charged from my account.  I immediately logged in and cancelled the subscription but can I get a refund for this amount?  I cant seem to find anywhere that I can actually submit a request or speak to someone.  I feel sick becuase I've just become unemployed (thanks COVID) and I cannot afford that expense at this time!

7 Replies 7

Re: Refund for business account

Jay
Dropboxer

Hi @NessyNess, thanks for your message.

 

You can contact the support team by logging into any Dropbox account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

 

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Refund for business account

NessyNess2468
Explorer | Level 3
Thanks Jay. I’ve completed this form but when I hit submit it says there it says ‘There was an error completing this request’

Re: Refund for business account

Walter
Dropboxer

Do you get any different results on other browsers perhaps @NessyNess?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Refund for business account

NessyNess2468
Explorer | Level 3
Thanks Walter, I was able to submit it in the end but didn’t receive a ticket number.

Re: Refund for business account

Walter
Dropboxer

Did you put an email address we can reach you at upon filling the form @NessyNess


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Refund for business account

NessyNess2468
Explorer | Level 3
Yes I did, thanks ☺️

Re: Refund for business account

Walter
Dropboxer

In that case, you should be hearing from our support team soon @NessyNess.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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