Refund for my deceased husband’s account

[Barbara53]

How do I get a refund for my deceased husband’s Dropbox account?  He died in April and I was billed in May.  

[Nancy]

I’m sorry to hear about your loss, @Barbara53. 

The charges that you received, do they seem to be associated with Google Play/iTunes or do they seem to be coming directly from Dropbox? 

Let me know, and we’ll have a look.

[Barbara53]

Nancy - they are from Dropbox.

[Nancy · Accepted solution]

Perfect. 

In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

Let me know if that’s OK with you, and we’ll get things started.

[Barbara53]

Yes that would be fine. Thank you.

[Hannah]

Hey @Barbara53, sorry to jump in here.

I just sent you an email, to the address connected to this Community profile, so make sure to get back to me, when you have a chance.