cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Refund for service not requested please

Refund for service not requested please

Fayetv
New member | Level 2

we are billed $199 for a free account. Why? We want a refund immediately. 

1 Reply 1

Re: Refund for service not requested please

Rich
Super User II

@Fayetv wrote:

we are billed $199 for a free account. Why? We want a refund immediately. 


You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank as well.

Poll
Are you starting new work habits this year?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?