I inadvertantly purchased a business account and then immdiately emailed Dropbox to refund me and I signed up for an individual account. I have YET to be refunded and it has been over a month. I have 3 tickets for this and all Dropbox does is sends me an email that a ticket is open and then never responds and then closes the ticket. How do I talk to SOMEONE to get refunded - this is getting ridiculous.
Hi there @wmiller, thanks for reaching out to us, and I'm sorry to hear about your frustration.
Since you mention that you've submitted multiple tickets, could you let me know the ticket IDs (eg. #1234567) so that I can have a look into this for you?
Looking forward to hearing back from you!
I'd be happy to help look into this more in-depth, but before we do, could you check the subscription that your account currently is on?
Also, have you checked with your bank for more information on the matter?
That would be great and woudl really appreciate the help. I am looking at my credit card online and there has been no refund. Only a charge for $495.00 on September 25th. I have a Basic Dropbox account. So the account has been dropped down, but no refund. Thank you for looking into.
I see. In this case, can you submit a ticket via this link, using an incognito window, without being signed in to your account?
Once you do that, let me know the ID (eg. #1234567) associated with the ticket.
Hey there @wmiller; how are you today?
I'm sorry to jump in here, but I just wanted to mention that I found your ticket on our system and got back to you through that.
Could you take a look at your inbox for my message so we can pick this up from there?
Hi there @Aloutz; thanks for joining the discussion here and sorry to hear about this.
In your case, I'd suggest contacting our support team directly so we can assist further if you can' resolve this via your bank.
Just make sure to use an incognito window and when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.
I hope this gets resolved for you soon.
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