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Refund from Business to Individual

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Refund from Business to Individual

Explorer | Level 3

I inadvertantly purchased a business account and then immdiately emailed Dropbox to refund me and I signed up for an individual account.  I have YET to be refunded and it has been over a month.  I have 3 tickets for this and all Dropbox does is sends me an email that a ticket is open and then never responds and then closes the ticket.  How do I talk to SOMEONE to get refunded - this is getting ridiculous.  

9 Replies 9
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Re: Refund from Business to Individual

Dropboxer

Hi there @wmiller, thanks for reaching out to us, and I'm sorry to hear about your frustration. 

 

Since you mention that you've submitted multiple tickets, could you let me know the ticket IDs (eg. #1234567) so that I can have a look into this for you? 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Refund from Business to Individual

Explorer | Level 3

Thank you for your reply.  Tickets are #11401415, #11448140 and #11521775.  I like using Dropbox, but I don't need a business account and it is just me.  So I just wanted an individual account rather than paying for 3 licenses.  

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Re: Refund from Business to Individual

Dropboxer

I'd be happy to help look into this more in-depth, but before we do, could you check the subscription that your account currently is on? 

 

Also, have you checked with your bank for more information on the matter?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Refund from Business to Individual

Explorer | Level 3

That would be great and woudl really appreciate the help.  I am looking at my credit card online and there has been no refund.  Only a charge for $495.00 on September 25th.  I have a Basic Dropbox account.  So the account has been dropped down, but no refund.  Thank you for looking into.  

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Re: Refund from Business to Individual

Dropboxer

I see. In this case, can you submit a ticket via this link, using an incognito window, without being signed in to your account?

 

Once you do that, let me know the ID (eg. #1234567) associated with the ticket. 

 

Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Refund from Business to Individual

Explorer | Level 3

Thank you again for your help.  I opened a new ticket.  The number is  #11552685

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Re: Refund from Business to Individual

Dropboxer

Hey there @wmiller; how are you today?

 

I'm sorry to jump in here, but I just wanted to mention that I found your ticket on our system and got back to you through that.

 

Could you take a look at your inbox for my message so we can pick this up from there?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Refund from Business to Individual

New member | Level 2
I also have the same issue! I purchased a business account accidentally when it’s just me and I don’t need 3 licenses. I need a refund because my account is back to Basic it’s showing that the money is still going to be taken out of my account.
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Re: Refund from Business to Individual

Dropboxer

Hi there @Aloutz; thanks for joining the discussion here and sorry to hear about this.

 

In your case, I'd suggest contacting our support team directly so we can assist further if you can' resolve this via your bank. 

 

Just make sure to use an incognito window and when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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