Refund please

[Samira El-Zayat]

Hey
I reacently used dropbox once for savning one video and I havent used i since. My friend shared a video from my wedding and I saved it. I don’t understand why you charged me 900 danish kroner. That is really much money when I don’t even use it. Please refund me the money because I didn’t get the information about that it was going to take money. Please refund me the money.
Thanks a lot

Samira El-Zayat

[Walter]

Hey there @Samira El-Zayat; welcome to our Community!

If you haven't yet, could you go through the relevant Help Center article and let me know if the information there helps? 

Thanks!

[Samira El-Zayat]

This is not helpful and I need my money back please. This is so wrong

[Samira El-Zayat]

No it wasn’t helpful. I need my money back please. This is so wrong what are the problem? This is stealing! I will under no circumstances stay quite if I don’t get my money back because this is stealing and wrong in all ways. So handle your business properly and refund my money thank you. And delete my account I don’t even use it. This is ridiculous.

[Daphne]

Sorry to hear that @Samira El-Zayat!

I would suggest reaching out to our Support team to see if they can assist you with this. We won't be able to do so from here as this is a public forum.

To reach out to the team, please visit this page and fill in the relevant info under "Submit a help request".

You can let me know the ticket number you receive (eg. #1234567), so that I can pass along your comments from here too.

Let me know if you have any trouble with this.