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Refund!

jackville
Explorer | Level 3

Hi,

I bought Dropbox plus for a year last week but it doesn't expect my needs!

Every time i try to download, Dropbox zip the folder and give me an error when i try to unzip after the download!

How can i get a refund a paid the whole year?

 

Best regards

 

 

 

5 Replies 5

Re: Refund!

Walter
Dropboxer

Hey @jackville; welcome to our Community and happy Friday!

 

At first, have you tried another app or program to unzip the folder that's giving you this error?

 

As per requesting a refund, you can follow the steps outlined here.

 

I hope this helps and please let me know if you have any more questions, Jack. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Refund!

jackville
Explorer | Level 3
Hi Walter,
Thank you for tour help. I didn’t buy it from apple and besides that, i only see resiliation not refund! No phone number either!
What can i do next?
Thank you

Re: Refund!

Walter
Dropboxer

Have you tried reaching out to our Support team directly for further assistance @jackville


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Refund!

jackville
Explorer | Level 3

Hi Walter,

NO! i never found out where i can leave a ticket or send an email!

 

Re: Refund!

jackville
Explorer | Level 3

Hi Walter,

I just send an email to the support...i'll wait !

Thank you

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