Refund!

[jackville]

Hi,

I bought Dropbox plus for a year last week but it doesn't expect my needs!

Every time i try to download, Dropbox zip the folder and give me an error when i try to unzip after the download!

How can i get a refund a paid the whole year?

Best regards

[Walter]

Hey @jackville; welcome to our Community and happy Friday!

At first, have you tried another app or program to unzip the folder that's giving you this error?

As per requesting a refund, you can follow the steps outlined here.

I hope this helps and please let me know if you have any more questions, Jack. 

[jackville]

Hi Walter,
Thank you for tour help. I didn’t buy it from apple and besides that, i only see resiliation not refund! No phone number either!
What can i do next?
Thank you

[Walter]

Have you tried reaching out to our Support team directly for further assistance @jackville? 

[jackville]

Hi Walter,

NO! i never found out where i can leave a ticket or send an email!

[jackville]

Hi Walter,

I just send an email to the support...i'll wait !

Thank you