Refund

[Polly5]

You charged me for something that I didn't want and I want a refund. I can't get in touch with any human being, only with computers. I want to speak to a human. Can you give me a phone number to something so I can speak to you and discuss the problem?

[Rich]

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@Polly5 wrote:
Can you give me a phone number to something so I can speak to you and discuss the problem?

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There is no phone number. Phone support is only available with a Business account via a callback. All others can find the supprot options available to them on the Support page.

If you're having a billing issue, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

[Polly5]

It's not working. They are sending me a email that says that I contacted a not monitored email.

[Rich]

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@Polly5 wrote:
It's not working. They are sending me a email that says that I contacted a not monitored email.

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Did you send an email, or are you filling out the form on the page to submit a help desk ticket? You need to fill out the form to contact Support.

[Polly5]

I have done all of that.
Still the same answer.

[Susan in Canada]

Same with me!  Anyone got any more ideas? 

I cancelled my DB Professional Trial on Dec 11/20 & received an email to confirm that it was done from them. Then 11 days later, I still got charged for it.

I have followed all their steps, set up a ticket, but still no email confirmation that they will refund me. Cancelled subscription on my android via Google Play Store as directed on their billing/refund screen,  but that will only affect the January billing. I want the money back from Dec taken in error! 

No matter how I word it on Chatbot, the stupid thing says they can't answer...check billing, accounts, refunds etc. Such BS!

Susan in Canada

[Lusil]

Hey peeps, thanks for nudging us on this thread and sorry to hear about your frustration. 

If you followed the steps to submitting a ticket from this link (via an incognito window, without signing in), could you let me know the ID associated with it? 

[Khalidm]

I am having the exact same issue. One big run around. I cancelled my subscription 2 months ago and just noticed that they have still been charging me and now cant get a hold of anyone to get my refund.

[Polly5]

ID: P9G3L93Z319W

[Polly5]

I have also done that via the link you sended in inkognito and still haven't heard a peep about it