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Remove credit card after upgrading

Remove credit card after upgrading

hassannur
New member | Level 2

Hi,

I have upgraded an dropbox account for a friend to yearly 2 TB.

I have seen that I cannot remove my credit card info from his account.

If I downgrade againt to 2gb do he still have the same access one year and then the downgrade happens or how can I do this by him still getting this access one year and I don't have my credit card info in his account?

Thanks in advance.

Regards,

Hassan Nur

1 Reply 1

Re: Remove credit card after upgrading

Lusil
Dropboxer

Hey there @hassannur, thanks for posting your question on the Dropbox Community. 

 

You can cancel the Plus subscription at any point in time by following these steps.

 

When you do this, the plan will be downgraded to a Basic (free) account at the end of the billing cycle.

 

In other words, the user will keep the subscription for that whole year, and then downgrade. 

 

I hope this helps, but let me know if you have any other questions. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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