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Renewal without prior intimation

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Renewal without prior intimation

New member | Level 2

I have been renewed without any prior intimation.I deleted the app from my list but was in the backend in subscription it was active which I was not aware of.I have already deactivated it.The money got dedcuted 1 hour back itself.Please refund it as I do not need to use the services right now.

2 Replies 2
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Re: Renewal without prior intimation

Dropboxer

Welcome to the Dropbox Community  @ilora

Thanks for sharing your request. 

Please be aware we are unable to see Dropbox accounts or process billing request via the Community. This is for security and privacy reasons. 

I emailed the address associated with your Community profile to help you further with this. 

You can respond to my email with billing information related to the charge and we will take it from there.

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Renewal without prior intimation

New member | Level 2

Replied to your email

 


@Fiona wrote:

Welcome to the Dropbox Community  @ilora

Thanks for sharing your request. 

Please be aware we are unable to see Dropbox accounts or process billing request via the Community. This is for security and privacy reasons. 

I emailed the address associated with your Community profile to help you further with this. 

You can respond to my email with billing information related to the charge and we will take it from there.

Thank you! 


 

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