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Request for Dropbox Tech Support & Billing to call me

Request for Dropbox Tech Support & Billing to call me

kiversen
New member | Level 2

Good Afternoon: 

 

Can someone from the Dropbox Team please call me? 

 

 I'm Karen I. w/AllianceChicago, and I previously had a Dropbox Acct that was cancelled in August of 2020; however, I do still see that my files are here. Could I setup 30 minutes w/someone (I'm on CT) and my IT Team to ensure that either I am deleting my account properly? We stopped payment but I can still get into my account, and still access my files. I want to ensure that this acct is deleted. In have tried to get a hold of Dropbox Customer Service By: 

1) Typing in the Chat Bot and 

2) Trying to select "help > phone" in the Admin Console, but I don't have one - so my next step is to go to the community. 

 

<SNIP>

3 Replies 3

Re: Request for Dropbox Tech Support & Billing to call me

Mark
Super User II

Yikes!! Never ever put a phone number on a public forum @kiversen - Dropbox isnt going to call you (sorry) they do not do phone support unless you call them as a current, paying, Business customer. 

 

All your support options relate to the plan you have now and are at www.dropbox.com/account.

 

However, to delete your account just follow the help centre guide: https://help.dropbox.com/accounts-billing/create-delete/delete-account 


 


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Re: Request for Dropbox Tech Support & Billing to call me

kiversen
New member | Level 2

It's unfortunate that Dropbox won't call me, as I've been a long term customer and want to ensure that the acct and its data have been fully wiped. Can someone please reach out to me? Karen

Re: Request for Dropbox Tech Support & Billing to call me

Rich
Super User II

@kiversen wrote:

Can someone please reach out to me? Karen


As @Mark mentioned, the support options currently available to you are listed on the Support page. If you don't have a current Business account, then phone support is simply not an option.

 

Have you followed the help article that Mark linked to? It's very easy to delete your own account, which will result in all of your files being deleted as well. Alternatively, if you don't sign in to your account for a year, the account and all files will be deleted due to inactivity.

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Top contributors to this post

  • User avatar
    Rich Super User II
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    kiversen New member | Level 2
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    Mark Super User II
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