I'm Karen I. w/AllianceChicago, and I previously had a Dropbox Acct that was cancelled in August of 2020; however, I do still see that my files are here. Could I setup 30 minutes w/someone (I'm on CT) and my IT Team to ensure that either I am deleting my account properly? We stopped payment but I can still get into my account, and still access my files. I want to ensure that this acct is deleted. In have tried to get a hold of Dropbox Customer Service By:
1) Typing in the Chat Bot and
2) Trying to select "help > phone" in the Admin Console, but I don't have one - so my next step is to go to the community.
As @Mark mentioned, the support options currently available to you are listed on the Support page. If you don't have a current Business account, then phone support is simply not an option.
Have you followed the help article that Mark linked to? It's very easy to delete your own account, which will result in all of your files being deleted as well. Alternatively, if you don't sign in to your account for a year, the account and all files will be deleted due to inactivity.