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Responding to Dropbox email

rnlenter
Explorer | Level 4

I responded to an email that I assumed to be authentic to Dropbox.  Cut and pasted below.  Since I have been over the limit for some time now, I decided to upgrade to the Professional level (3 TB) for $199.00  The offer included 30 days free, so I should not be billed 

until 9/26.  I had to leave after completing the purchase and just got back to verify all the details and take advantage of all the new space.  When I log in I am still informed I am over the limit on the Basic plan and I cannot find anywhere that I signed up for the 3TB.   If the charge did not go thru that is great, but is there a way to verify this was a legit Dropbox offer/transaction?  Has anyone else responded to the email upgrade offers?  If it is legit, shouldn't the space be available now?

 

:exclamation_mark: Hi Roger, your Dropbox is full but we can help

Dropbox <no-reply@dropbox.com>

 

 

 

Hi Roger,

Your Dropbox is no longer syncing because it's full. That means we can't back up new files you add to your Dropbox or sync to your other devices.

To get your Dropbox back to shape, upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.

Upgrade your Dropbox

 

 

For other ways to get more space, visit our Get More Space page.

5 Replies 5

Re: Responding to Dropbox email

Mark
Super User II

What does https://www.dropbox.com/account/plan show when you go? That should have what plan you are on now as well as bills and invoices etc. 


 


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Re: Responding to Dropbox email

rnlenter
Explorer | Level 4

Thanks for the reply.

When I go to the site: https://www.dropbox.com/account/plan 

I am still listed in the Basic plan and asking me to upgrade.

Re: Responding to Dropbox email

Walter
Dropboxer
In that case, could it be that you didn't complete your purchase back then @rnlenter

Do you remember inputting your billing information and/or receiving an email with your purchase's receipt? 

Welcome to our Community by the way!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Responding to Dropbox email

rnlenter
Explorer | Level 4

Thanks.  Yes, I did input my credit card info.  I did not receive a confirmation email.  Since they were not going to charge my card until Sept 26, I cannot see any activity on my card yet.  I guess that is a good thing, but not having access to the extra storage gives me some concern.  I am hoping the transaction did not go thru, I guess the safe thing is to wait until Sept 26 to see if I am actually charged before repeating the process.

Re: Responding to Dropbox email

Lori
Dropboxer
Hi @rnlenter, sorry to jump in here! 

It seems the email address you received the email came from the no-reply@dropbox.com email address, right? 

If so, then it's a legitimate Dropbox domain, as you can see here

You can always contact your bank and ask them about any Dropbox related charges. If you have any, we can help you locate it.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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    Lori Dropboxer
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    rnlenter Explorer | Level 4
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    Walter Dropboxer
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    Mark Super User II
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