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Retrieve files

Maja EvW
Explorer | Level 3

Hi, Dropbox has removed all my files. Does anyone know how I can rertrieve my files? I do believe that Dropbox sent me a warning that my files would be deleted, but I can't file that email anymore.

2 Replies 2

Re: Retrieve files

Mark
Super User II

I'm afraid after accounts are deactivated the data is not recoverable - as you are told in the emails you get. They do offer a small grace period where if you try and log in or sign up with the same email again you are given the option to recover everything, but, if you dont get that option the files are lost.

 

https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account


 


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Re: Retrieve files

Maja EvW
Explorer | Level 3
Thanks Mark!
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