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Retry payment

Retry payment

Yuriy K.2
New member | Level 2

How do I retry payment?

It so happened that at the moment of payement there was not enough funds on the paypal asocciated card, so how do I retry payment?

I work in IT industry for years and I can find a simple way to try paying ones again

How would some average user find instructions?

Did you guys lost your mind or I'm that stupid to not find retriy button?

1 Reply 1

Re: Retry payment

Jay
Dropboxer

Hi @Yuriy K.2, thanks for messaging the Community!

 

If the payment originally failed due to lack of funds, then there are a few more attempts before the account will downgrade.

 

Assuming that the card now has the required funds, at the next rebill attempt, the payment would be taken and the account would remain upgraded.

 

You can check the attempts from this page on your account. 

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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