Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tell us what you want to see on the Community here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Same product, 2 different prices


Same product, 2 different prices

New member | Level 2

I apologize if you are receiving this twice. Was sure if the first request posted. I was looking at the different upgrape packages, when I noticed the Dropbox Professional showed 2 different prices for the same product within less than 3 minutes. Why?


Dropbox Professional-$19.99 per mo. 6-4-2020  at 7.28.39 PM.pngDropbox Professional-$11.99 per mo. 6-4-2020 at 7.25.55 PM.png

1 Reply 1

Re: Same product, 2 different prices


Hi there @JCBR2020, thanks for reaching out to us here!


From what I can see there, the second screenshot looks like the page is trying to load the information as the blue bar on the right is showing "...". It could be a temporary error on the page while trying to update the changes applied.


The pricing in the first screenshot looks to be the correct one there, but I can always suggest trying the following to see if there's any difference in the behaviour there:

  • Clear your browser cache
  • Use an incognito window
  • Use another web browser

Let me know if this helps!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?