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Signin fails on Windows Laptop but works on Linux Desktop

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Signin fails on Windows Laptop but works on Linux Desktop

Helpful | Level 6

I am using Dropbox to share information between Desktop and Laptop.

When I try to sign on in Windows 10 on Laptop after entering user ID and password and

press Sign-in, the script on the screen is greyed out and the system becomes unresponsive.

Yet on the Linux desktop I can sign in (it does not work every time) with the same User ID and password.

I am now writing on the Linux PC signed in otherwise I could not ask a question.

I have been using Dropbox for quite a while in the same way between the two PCs with no problem.

This tissue is very recent.

I would appreciate help.

 

1 Accepted Solution

Accepted Solutions
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Re: Signin fails on Windows Laptop but works on Linux Desktop

Helpful | Level 6

Thanks for your reply.

I followed your instructions and can sign in now.

Dow do I mark this issue as SOLVED?

 

View solution in original post

5 Replies 5
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Re: Signin fails on Windows Laptop but works on Linux Desktop

Not applicable

Hello @Clawinus!

 

I recommend that you clear your browser cookies and cache. 

Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More (Button with Three Dots).
  3. Click More tools 
     Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

Microsoft Edge:

  • Open the new Microsoft Edge and then select Settings and more  > Settings  > Privacy and services.
  • Under Clear browsing data, select Choose what to clear.
  • Under Time range, choose a time range.
  • Select Cookies and other site data, and then select Clear now.

Firefox:

  1. Click the menu button and select Preferences.
  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
  3. Click the Clear Data… button. The Clear Data dialog will appear.
    • Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts, and other cached content) should both be check marked.
  4. Click Clear.

If you are using the DropBox App, Uninstall the app and then reinstall it. I hope this helps! 

Highlighted

Re: Signin fails on Windows Laptop but works on Linux Desktop

Helpful | Level 6

Thanks for your reply.

I followed your instructions and can sign in now.

Dow do I mark this issue as SOLVED?

 

View solution in original post

Highlighted

Re: Signin fails on Windows Laptop but works on Linux Desktop

Helpful | Level 6

The solution worked only once.

Now I am back with the old problem: I can sign in on my Linux Desktop where I am writing now,

but I cannot sign-in on the Windows 10 Laptop. Trying the solution of clearing and reinstalling Dropbox

does not work anymore.

The symptoms are the same: the script on the sign in screen is grayed out and the program does not respond

 

 

Highlighted

Re: Signin fails on Windows Laptop but works on Linux Desktop

Helpful | Level 6

I found the reason for the sign in problem: it had to do with the

permissions for script execution. After I allowed all Dropbox sites

trusted access I can now sign in on Windows.

Sorry to have bothered you with the additional request

Highlighted

Re: Signin fails on Windows Laptop but works on Linux Desktop

Not applicable

Hello @Clawinus!

 

I'm glad to hear that your problem is fixed. If you have any additional questions, don't hesitate to reply or start a new discussion. 

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