cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Signing in with Email / Password

Explorer | Level 4

Hello,

 

I'm checking to see why I am unable to sign in using the Email / Password option but yet, I can sign in by choosing GOOGLE? Originally, I had gotten a free Dropbox account using an old work email address. When I changed jobs, that old email work address/password combo didn't work anymore but I was able to utilize the "Sign in with Google" option to retrieve my account. I would like to set it up to where I can use the "Email / Password" option. Can someone help me with this or do I need to create a new account and transfer everything to it?

 

Thank you ...

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Signing in with Email / Password

Dropboxer
Dropboxer

Hi @TheRider, thanks for posting on the Community!

 

Could you try accessing this page on your account to see if you can set a password for your Dropbox account, using the same email?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

8 Replies 8
Highlighted

Re: Signing in with Email / Password

Dropboxer
Dropboxer

Hi @TheRider, thanks for posting on the Community!

 

Could you try accessing this page on your account to see if you can set a password for your Dropbox account, using the same email?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Signing in with Email / Password

Explorer | Level 4

Well that appears to have worked. What I'm worried though is if it changed my G-Mail account password.

Highlighted

Re: Signing in with Email / Password

Dropboxer
Dropboxer

Can you try logging into your Gmail account from an incognito/private browsing window and test which password logs you into the account.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Signing in with Email / Password

Explorer | Level 3
I have another account and cant access new password to get i to it
Highlighted

Re: Signing in with Email / Password

Dropboxer
Dropboxer

Hi @June12345, thanks for posting on the Community!

 

If you have access to the email address, have you tried resetting the Dropbox password here?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Signing in with Email / Password

Explorer | Level 3
Yeah tryed but it wont send me a link
Like the email dont exist x
Highlighted

Re: Signing in with Email / Password

Dropboxer
Dropboxer

Could you try checking the junk mail in your mail account in case the email went there?

 

Try adding no-reply@dropbox.com to your contacts list and try resetting the password again.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Signing in with Email / Password

New member | Level 2
New member | Level 2
Thank you I appreciate your patience and your help at this time.
Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?