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Someone elses pictures in my drive

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Someone elses pictures in my drive

Explorer | Level 3

My drop box is filled with someone elses family pictures. I dont want to delete it. Can you help me contact that person so they can take all their pictures off my drive. 

7 Replies 7
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Re: Someone elses pictures in my drive

Super User

Hi @arun2118 ,

 

Normally other users won't be able to put files into your Dropbox account. I would strongly recommend you use the official Dropbox security checkup tool to see whether your Dropbox account is linked to an unknown computer, phone or third party apps.

 

The security checkup tool

https://help.dropbox.com/accounts-billing/security/security-checkup

 

Cheers

Vicker

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Re: Someone elses pictures in my drive

Explorer | Level 3
I see a samsung device is on my account, but I've never owned one. Is someone able to tell that person to download their pictures?
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Re: Someone elses pictures in my drive

Dropboxer

Hi @arun2118, it wouldn't be possible to contact another user. In this instance, it seems that they somehow created a Dropbox account under your email, so technically the email should be the same as your own.

 

Do you see any shared folders on the account that you're a member of, which could explain this?

 

Have you removed the Samsung device from your account to prevent them from uploading more images to your account?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Someone elses pictures in my drive

Explorer | Level 3
I did not see any shared folders or a option to remove the samsung device.
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Re: Someone elses pictures in my drive

Dropboxer

I'm assuming the Samsung device is shown on this page.If so, you should be able to unlink it by clicking the x button to the right.

 

I'd also recommend changing your password to your Dropbox account just in case.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Someone elses pictures in my drive

Explorer | Level 3
It is not there, I saw it I believe when I went through security checkup. I just didn't want to delete someone's pictures as these may be important to them.
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Re: Someone elses pictures in my drive

Dropboxer

If you no longer see the device listed under the "Devices" section, then it may have been unlinked from the account by the owner of the device.

 

Otherwise, if the device is still showing there, you can check when the last connection time was to the account.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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