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Someone opened an account using my Dropbox email address

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Someone opened an account using my Dropbox email address

New member | Level 2

Someone appears to have just opened an account with my gmail address. I have been using Dropbox with my gmail address for several years, so this is someone else. How to block this other account? There doesn’t seem to be any customer support.

3 Replies 3
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Re: Duplicate account

Dropboxer

Hey there @Lynn29, thanks for reaching out to us about this. 

 

In general, each Dropbox account is associated with a unique email address. 

 

If someone tried to create a Dropbox account with an email address that's connected to an existing one, they'd get an error message saying that an account already exists. 

 

Having said that, could you let me know what's happened? Have you gotten any notification regarding a potential account access, by any chance?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Duplicate account

New member | Level 2
I received a welcome email.
Also an alert for a password change that I did not make.
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Re: Duplicate account

Dropboxer

Hi @Lynn29; how are you today?

 

As a first step. have you made sure that these emails come from our official domains?

 

https://help.dropbox.com/accounts-billing/security/official-domains

 

If you got an email about changing your Dropbox password, and you didn’t request a password change, please make sure that you do not click any links in the email. Malicious actors, or “phishers,” may be trying to gain access to your information. In doing this, they send malicious emails that appear to be from Dropbox and impersonate legitimate emails that Dropbox sends.

 

In order to secure your account, go to https://www.dropbox.com and try to sign in to your Dropbox account using your original password. You may need to sign out first if you’re already signed in. To be extra safe, we recommend you change your password after signing in.

 

You can change your password in your security settings:


https://www.dropbox.com/account/security

 

If you can’t sign in, then try to reset your Dropbox password as soon as possible using the following link:


https://www.dropbox.com/forgot

 

I hope this helps and please keep us posted, Lynn. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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