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Still being charged for cancelled subscription

New member | Level 2
New member | Level 2

Our company cancelled an old employees dropbox access and subscription but we are still being charged for it. We have tried contacting support and have had no response. This has been going on for months.

4 Replies 4
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Re: Still being charged for cancelled subscription

Dropboxer
Dropboxer
Hey @sunstonecassidy, let me have a second look with you! 
 
Following-up from your comment here, I ran a search on my end, however I was unable to locate an open request for the email connected to your Community profile on our system. 
 
In order to check back on progress, could you include a ticket# in your next reply here if possible?
 
(Note: Your ticket number should be a 7-digit number, which allows us to look for your ticket on our system. You should be able to see it in the email heading you receive as soon as you submit this request.)
 
Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Still being charged for cancelled subscription

New member | Level 2
New member | Level 2

Hi Jane,

We actually emailed a gentleman by the name of Chase Cannon who had been emailing with us prior about our accounts. He eventually stopped responding to us. 

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Re: Still being charged for cancelled subscription

Super User II
Super User II

@sunstonecassidy wrote:

We actually emailed a gentleman ...


If you haven't already, you should open a ticket so it's registered in the system. Jane will be able to locate the ticket and escalate it, once you can provide a ticket number.

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Re: Still being charged for cancelled subscription

Dropboxer
Dropboxer
Thank for getting back in touch with us here @sunstonecassidy (& for your help here Rich  )!
 
Rephrasing from Rich’s last post, it would be best if we continued this discussion via email. I've now gone ahead & created a Support ticket on our system on your behalf. Could you check your inbox for my message whenever you have a minute?
 
Once you reply back to me, this will reach me directly & we'll continue from where we've left off here. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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