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Still getting charged after deleting account

Still getting charged after deleting account

SelinAD
Explorer | Level 3

I had deleted my account on Aug 03, 2020 and recieved an email confirmation, however DropBox continues to charge me. Please stop charging my credit card and refund me for the six months (CAD $95.94) that you have charged me ie. from August 2020 to the January 2021. I also want to state that since I had deleted my account I could not sign in to lodge a complaint and I had to create a new account (this one) to post this. 

 

1 Reply 1

Re: Still getting charged after deleting account

Sanchez
Dropboxer

Hi, @SelinAD. Welcome to our online community. 


I’m sorry to hear about that. We’ll need to have a support agent check on this internally, via a support ticket. 


A colleague has just emailed you at the address associated with your Community profile here. Please check for that and reply to them when you can, so they can continue working with you there. 


Thanks! 


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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