cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Storage Limit Arbitrarily Lowered After Temporary, Complimentary Upgrade

Storage Limit Arbitrarily Lowered After Temporary, Complimentary Upgrade

Donald H.7
Explorer | Level 4

I bought a laptop and received an (unrequested) temporary, complimentary additional storage (which I did not need and never used). Once the complimentary period expired, Dropbox lowered my limit to 9GB, even though I had previously had much more due to getting others to sign up. Anyone have any idea how I can get my (earned) storage back? (Or how I can actually contact an actual support person at Dropbox?)

1 Accepted Solution

Accepted Solutions

Re: Storage Limit Arbitrarily Lowered After Temporary, Complimentary Upgrade

Mark
Super User II

Hi @Donald H.7 

 

You can see all earned space at https://www.dropbox.com/account/plan.

 

When the bonus space expires you do not lose other space you received - and at 9gb that sounds like it has not happened. 9gb of space is about 14 referrals (7gb of bonus space at 500mb each)


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Re: Storage Limit Arbitrarily Lowered After Temporary, Complimentary Upgrade

Mark
Super User II

Hi @Donald H.7 

 

You can see all earned space at https://www.dropbox.com/account/plan.

 

When the bonus space expires you do not lose other space you received - and at 9gb that sounds like it has not happened. 9gb of space is about 14 referrals (7gb of bonus space at 500mb each)


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Storage Limit Arbitrarily Lowered After Temporary, Complimentary Upgrade

Donald H.7
Explorer | Level 4

Holy poop! You're right! I've got so many storage space stashes, I got confused, I thought I had Dropbox up near 20GB, but it looks like I was mistaken. Oh well, there's a first time for everything, I guess. ;o)

 

Thanks so much for your kind attention and quick response. This is what Community forums are all about! - Don

Who's talking

Top contributors to this post

  • User avatar
    Donald H.7 Explorer | Level 4
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?