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Storage space

Storage space

TQ99
New member | Level 2

I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space.

So why am I getting messages saying my Dropbox is full and will no longer sync files?

I also have 250GB spare capacity on my computer's hard drive.

1 Accepted Solution

Accepted Solutions

Re: Storage space

Mark
Super User II

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine?

What about www.dropbox.com/account/plan ? That is the quota that matters


 


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View solution in original post

4 Replies 4

Re: Storage space

Mark
Super User II

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine?

What about www.dropbox.com/account/plan ? That is the quota that matters


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Storage space

TQ99
New member | Level 2

www.dropbox.com/account/plan shows I'm using 0.9 GB of 2.75 GB

 

Files on computer match those on dropbox

 

I'm guessing I should assume messages from Dropbox saying I'm out of space are just a ploy to get me to sign up for paid account then, and can just be ignored!!

 

Thanks

Re: Storage space

First Hunt Guy
New member | Level 2

Didn't help me.  Validated that my storage is in my "Plan" which shows I have plenty of space left.

Re: Storage space

Mark
Super User II

Do you have enough hard drive space? Are you sure the error isnt from your computer? 

 

Dropbox wont be saying it cannot sync if you have space according to the website. 

 

Can you post a screenshot?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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Top contributors to this post

  • User avatar
    Mark Super User II
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    First Hunt Guy New member | Level 2
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    TQ99 New member | Level 2
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