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Stuck in loop when trying to upgrade

Stuck in loop when trying to upgrade

Identify
New member | Level 2

hello, wish to upgrade my db personal account but I am kept in an iterative loop back to my old db business account which has a deleted email address. This business account email address is non operational.  Secondly I wish to upgrade my personal db account not my dp business account.

Cannot upgrade to monthly plan for my personal db; cannot access db business account due its non-existent email address.  Stuck in loop.

Please advise if this is fixable without human intervention?

Many kind thanks.

1 Reply 1

Re: Stuck in loop

Jay
Dropboxer
Hi @Identify, thanks for messaging the Community!

Is it possible that you have a paired personal and work accounts, with separate email addresses?

Could you try unlinking them and then try to upgrade the personal account?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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