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Submit Help Request not submitting.

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Submit Help Request not submitting.

New member | Level 2

I have tried to submit a help request in order to obtain a refund and it is not working and not submitting the request. 

 

I subscribed to the wrong upgrde and cancelled immediatley but have still been charged £432. 

Please can someone contact me about this?

 

Transaction ID; YXYCX81HH9WN

2 Replies 2
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Re: Submit Help Request not submitting.

Dropboxer

Hi @HayleyKoseoglu; thanks for joining our Community and sorry to hear you're having issues with this. 

 

To expedite matters, I'd suggest using an incognito window to contact our Support team without signing into any account. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this helps, Hayley! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Submit Help Request not submitting.

New member | Level 2

Thank you for your help on this.  Doing it this way has worked so hopefully now I can get my refund. 

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