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Support non-existent for basic users?

Helpful | Level 6

I recently sent a question to support and here's the response I got. Based on this response, I assume there is no support for basic users. Is that correct? If so, I guess I won't upgrade, I'll look for some other cloud service instead.

Hi there,

Thanks for writing in!

While we'd love to answer every question we get, we unfortunately can't respond to your inquiry due to the large volume of support requests we receive. Here are some resources for resolving the most common issues:

Bonus space:
- Verify your eligibility for promotional space: https://www.dropbox.com/help/7671
- Complete the required Get Started steps: https://www.dropbox.com/help/295
- Get help redeeming promotional space: https://www.dropbox.com/help/4223
- Check how much Dropbox space you currently have: https://www.dropbox.com/help/14
- Learn what happens when your promotion expires: https://www.dropbox.com/help/333

Please keep in mind:
- Promotional space is granted to your account for a set period of time, usually one or two years. Learn more about your promotion here: https://www.dropbox.com/help/7671
- Each user may redeem only one promotion of a certain type. For example, if you've already redeemed a 48 GB Samsung promotion, you cannot redeem another. This restriction applies even if your first promotion expires and even if you purchase a new device.
- Some promotions are for new Dropbox users only. Check if this applies to your promotion here: https://www.dropbox.com/help/7671
- Only the first account used to log in to Dropbox on the eligible device may redeem the promotion.

For any other issues, please visit our Help Center - www.dropbox.com/help

We're sorry for the inconvenience, but we hope this information helps!

Cheers,
The Dropbox Team

6 Replies 6
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Re: Support non-existent for basic users?

Super User II
Super User II

There is support, but, it is dependent upon the amount of support required by paying users at the time - it is only fair, after all, that they get priority treatment. 

Is there anything we can help with?


 


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Re: Support non-existent for basic users?

Helpful | Level 6

Thanks, but unfortunately no, I don't think so. I just wanted to know when my Samsung promotion would expire, so I can decide whether to upgrade my account or use some other cloud service. I can't find the expiry date anywhere in my account info, but if someone can tell me where to find it, I'd appreciate it.

If they don't want to provide support for basic users, I think they should be more upfront about it and just say so.

 

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Re: Support non-existent for basic users?

Dropboxer
Dropboxer

Hi David

You will receive a notification when your promotion is about to expire and then you can decide whether you want to upgrade it or not.




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: Support non-existent for basic users?

Helpful | Level 6

How much notice will I be given before the carpet is pulled out from under me? Is it really that difficult for them to make the expiry date available somewhere in your account info?

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Re: Support non-existent for basic users?

Super User II
Super User II

believe it is 90 days David. 


 


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Re: Support non-existent for basic users?

Helpful | Level 6

Maybe in some cases it's 90 days, but I've had it for almost one year now. So I'd like to know when it's going to expire. Again, is it really that difficult for them to make the expiry date available somewhere in your account info?

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