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Surprise Charge for $199. on my Bank Account

Surprise Charge for $199. on my Bank Account

mcl09
New member | Level 2

What a surprise to see a charge on my account for $199. I don't see any email notices about it and see that the invoice was generated with a 0 day terms; it was charged the same day it was generated. Do I have any recourse for a refund, or a way to make it monthly instead? I have a different Dropbox account and only used this one to obtain files on behalf of a client.

1 Accepted Solution

Accepted Solutions

Re: Surprise Charge for $199. on my Bank Account

Mark
Super User II

Dropbox email out notifications of upcoming charges about 45 days in advance - I always get mine way way early. They also email out a few times so not just one. 

 

What you are looking at on the website isnt the invoice its the receipt basically - it says you paid. Only business users on Enterprise can ask for invoices prior to paying. 

 

You can try asking for a cancellation/refund, but, I'd not hold your breath. You are told its a reoccurring payment before you sign up.

 

www.dropbox.com/support

https://help.dropbox.com/accounts-billing/payments-billing/refund


 


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2 Replies 2

Re: Surprise Charge for $199. on my Bank Account

Mark
Super User II

Dropbox email out notifications of upcoming charges about 45 days in advance - I always get mine way way early. They also email out a few times so not just one. 

 

What you are looking at on the website isnt the invoice its the receipt basically - it says you paid. Only business users on Enterprise can ask for invoices prior to paying. 

 

You can try asking for a cancellation/refund, but, I'd not hold your breath. You are told its a reoccurring payment before you sign up.

 

www.dropbox.com/support

https://help.dropbox.com/accounts-billing/payments-billing/refund


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Surprise Charge for $199. on my Bank Account

mcl09
New member | Level 2

Thanks for your input, Mark

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Top contributors to this post

  • User avatar
    mcl09 New member | Level 2
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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