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Suspected fraudulent charge attempt

Suspected fraudulent charge attempt

rowoo
Explorer | Level 3

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you

7 Replies 7

Re: Suspected fraudulent charge attempt

Hannah
Dropboxer
Hey @rowoo, thanks for reaching out to our us!

If they payment has not been processed and settled on your end, there's no way for us to identify it, I'm afraid.

Do you have an account that recently joined a Dropbox trial perhaps? Because our trials are autorenewing, so that would explain the attempt.

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Suspected fraudulent charge attempt

rowoo
Explorer | Level 3

Hi @Hannah, thanks for your reply.

 

I have the transaction id (vrlty7d55rhf) and can supply my credit card details. Can you not trace from this information?

 

I haven’t joined a Dropbox trial recently.

 

Thanks.

Re: Suspected fraudulent charge attempt

Hannah
Dropboxer
Thanks for the update here!

Can I reach out to you via email, so we can sort this out?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Suspected fraudulent charge attempt

rowoo
Explorer | Level 3

Hi Hannah,

 

Yes please do. I look forward to hearing from you. Thanks!

Re: Suspected fraudulent charge attempt

Hannah
Dropboxer
Sure thing! I just reached out to you, so make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Suspected fraudulent charge attempt

kino2
New member | Level 2

They have just tried to charge my card under Dropbox*vrlty7d55rhf and Dropboxinc. I have also not signed up for subscription lately. Could this be looked at please?

Re: Suspected fraudulent charge attempt

Hannah
Dropboxer
Hey @kino2, thanks for the nudge here. 

Have you tried searching for the payment through our lookup tool?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    kino2 New member | Level 2
  • User avatar
    rowoo Explorer | Level 3
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