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Switch billing period from annual to monthly - option is not working

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Switch billing period from annual to monthly - option is not working

New member | Level 2

I would like to change the billing period from annual to monthly, but the option 'Change' is not possible to select (please see the image below). I guess is because one year passed and I should pay it again but my credit card associated is expired. If I add a new credit card, would it take the annual amount? Or can I add it and after the option 'Change' will be possible? How can I change to monthly billing period?

drop.PNG

Thanks a lot!

1 Accepted Solution

Accepted Solutions
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Re: Switch billing period from annual to monthly - option is not working

Dropboxer
Hi there @MEBSF, thanks for the screenshot, definitely gives a better understanding of your concern. 
 
Indeed, if you update your payment info now, you’ll be upgraded to your current billing cycle, which would be annual. 
 
For this reason, could you try cancelling your subscription and, once complete, try re-upgrading? Maybe that will do the trick. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: Switch billing period from annual to monthly - option is not working

Dropboxer
Hi there @MEBSF, thanks for the screenshot, definitely gives a better understanding of your concern. 
 
Indeed, if you update your payment info now, you’ll be upgraded to your current billing cycle, which would be annual. 
 
For this reason, could you try cancelling your subscription and, once complete, try re-upgrading? Maybe that will do the trick. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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