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Team Account was deleted - All Files are gone!!

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Team Account was deleted - All Files are gone!!

New member | Level 2

Hello,

I was logged in with a business team account, where I have stored all my files. My account was deleted recently, and I do not have access to any of my files, and all of them are deleted from my desktop pc.

The problem is, that I do not have the contact details of the team admin, as I was working with a worldwide team on a joint programm as the dropbox got set-up.

Is there a way to restore my old account and all of its files? The dropbox account email is my personal one, so it would be no problem for me to restore the account to its original email or correspond through that email.

 

1 Reply 1
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Re: Team Account was deleted - All Files are gone!!

Dropboxer

Hi @cnwentzel, thanks for posting on the Community!

 

Generally, the only way to regain access to your account and the files within would be to contact the team admin.

 

You should have an invite email from when you first joined the team, with the email of the admin. You can try to contact them via that email to see if they can recover your account, and then convert it to a personal plan away from the team.

 

If you need any further details, please let me know!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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