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Terminate former employee account

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Terminate former employee account

Explorer | Level 3

We have an employee that left our company in 2019. How can we terminate her account? We have her emails forwarding to another employee and he keeps getting emails about her account that is not in use anymore. She doesn't work here anymore. Thanks.

1 Accepted Solution

Accepted Solutions
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Re: Terminate former employee account

Dropboxer

Thanks for getting back to me here @Rachel11757!

 

If the company doesn't have a Business account then it would most likely be a personal account then.

 

From what you mentioned, it seems like you have access to the email linked with her Dropbox account. Is that right?

 

If so, I can suggest requesting a password reset for the Dropbox account so that you can access and delete the account.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
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Re: Terminate former employee account

Dropboxer

Hi there @Rachel11757, thanks for reaching out!

 

Can you clarify for me, are you using a Business account with this ex-employee's account as part of the team? Or is this account under a personal plan?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Terminate former employee account

Explorer | Level 3

I don't know if her account was a business account or not because I don't have access to it. To my knowledge, our company doesn't have a business DropBox account.

Highlighted

Re: Terminate former employee account

Dropboxer

Thanks for getting back to me here @Rachel11757!

 

If the company doesn't have a Business account then it would most likely be a personal account then.

 

From what you mentioned, it seems like you have access to the email linked with her Dropbox account. Is that right?

 

If so, I can suggest requesting a password reset for the Dropbox account so that you can access and delete the account.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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