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Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

Megan
Dropboxer
Hey @PThakkar, I hope you're well.

Can you take a look at this Help Center article, and let me know what you find?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

MoDB
Explorer | Level 3

Hi - I was looking at the link you included in your message - it says that if "Purchased on or after September 1, 2020" there is a 100GB bonus (including existing accounts) - when I open the 'Dropbox promotion app' on the Dell that I bought in December 2020 the offer is for 20GB (only new accounts) it seems that I'm being offered an older promotion - is there anyway for me to access the current (100GB) promotion that I should have?

 

Thanks for your time

Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

Megan
Dropboxer
Hello, @MoDB. I'd be happy to look into this further.
 
May I reach out via email to investigate further? 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

MoDB
Explorer | Level 3

Hi Lori,

 

Sure, please do.

 

Thanks

Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

Megan
Dropboxer

Hey @MoDB, happy Tuesday! 

You've got  :envelope:

Cheers.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

mxy126
New member | Level 2

The 20gb promotion has not been applied to my account. Only 2gb. Any way to resolve this?

Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

Megan
Dropboxer
Hi @mxy126, thanks for posting to our Community! 

I'd be happy to look into this further.
 
May I reach out via email to investigate further? 

Cheers.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

MoDB
Explorer | Level 3

Hi @Megan ,

 

You sent me a few emails a last week but I missed one in the chain and didn't reply to it until last Saturday - there was a message that the ticket would be closed but I can't access the ticket - would you be able to look into this again (sorry about the hassle).

 

 

Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

mxy126
New member | Level 2

Hi Lori,

 

Please do.

Re: Dell + Dropbox Storage Space Promotion - Unable to Avail it

Megan
Dropboxer
Hey @MoDB & @mxy126

I've sent both of you an email!

Cheers. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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