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There's an unidentified charge on my account from Dropbox

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There's an unidentified charge on my account from Dropbox

Explorer | Level 3

I have an unidentified charge for an account I don't recognize. What should I do?

3 Replies 3
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Re: There's an unidentified charge on my account from Dropbox

Dropboxer

Hi @Francesco , thanks for messaging the Community!

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and clicking the 'How to cancel / refund your subscription' and add the info required further down the page.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: There's an unidentified charge on my account from Dropbox

Explorer | Level 3
This is the problem, I don't have an account but undue payments were charged with a fake email or at least I think.
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Re: There's an unidentified charge on my account from Dropbox

Dropboxer

In order to login to the Dropbox Community, you need to have an Dropbox account, so you should be able to access the link from before.

 

If not, could you try opening an incognito/private browsing window, while not signed into your account, and access this link

 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from. Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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