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There was an error completing payment

There was an error completing payment

JLNFBDO
New member | Level 2

Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above.  Have tried four devices, three browsers and two credi cards - same message.

Anyone have any ideas?

Dave

1 Accepted Solution

Accepted Solutions

Re: There was an error completing payment

Walter
Dropboxer

Thanks for the swift response and glad I could hear this helped clear things up for you @hoppybushrat!

I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all. 

Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: There was an error completing payment

Walter
Dropboxer

Hey there Dave (@JLNFBDO )- sorry to hear that. Would it be OK if I reached out to you via email to the address you use for your forum's profile so we can have a further look into this with all of our tools available? 

PS:As you say you're getting this with 2 different credit cards and several browsers I'd suggest double checking that you're inputting all the right information correctly too.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: There was an error completing payment

JLNFBDO
New member | Level 2

Hi Walter

No problem, look forward to hearing from you.

Dave

Re: There was an error completing payment

Walter
Dropboxer

I found your existing ticket on our system and I am getting back to you there shortly Dave (@JLNFBDO)! 

Take a look at your email's inbox and we'll take it from there.

Cheers!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: There was an error completing payment

hoppybushrat
Explorer | Level 3

I am having the same problem.

Re: There was an error completing payment

Walter
Dropboxer

Sorry to hear that @hoppybushrat - have you tried multiple browsers and still get this error message? If so, can you confirm that you're inputting all of your billing information correctly?

Moreover, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments?

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: There was an error completing payment

hoppybushrat
Explorer | Level 3

Yes I have used Google Chrome and Internet Exporer. I have entered my details correctly and have before and since been using my credit card for overseas purchases.

Please note it looks like an issue with your website. Look at the link:

https://www.dropbox.com/buy/plus?oqa=qlp&trigger=top

Note that on the left of the screen it refers to $99/year but you are require to agree on the right of the screen referring to $113.85!  That makes me suspicious about it being at your end.

Re: There was an error completing payment

Walter
Dropboxer

The sum is for the subscription's price+ tax @hoppybushrat since we collect and remit tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws.

Having said that and based on the link you provided, I don't see any issues.  Could you let me know if there's anything I can help with from my end? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: There was an error completing payment

hoppybushrat
Explorer | Level 3

That was obvious now you explain it but it wasn't obvious before that!

I have now tried on another computer and another 2 browsers with the same result. How did you resolve the problem for Dave that posted about this previously?

Will that solution apply to me perhaps?

Re: There was an error completing payment

Walter
Dropboxer

Thanks for the swift response and glad I could hear this helped clear things up for you @hoppybushrat!

I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all. 

Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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