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This account is disabled.

This account is disabled.

Gal Marga
New member | Level 2

Hi,

My account is disabled, I don't know why, 

I log in with a new account now, but I want to restore the original account.

I can't open a ticket / or send an Email with the disbel account
what can I do? 
my original account : [personal information removed per the Community's Guidelines]

Fix that, please 

 

5 Replies 5

Re: This account is disabled.

Walter
Dropboxer

Hey @Gal Marga; welcome to our Community and sorry to hear about this.

 

Can you please send us a screenshot of the exact error you get when you try to log into that account (omitting any personal information) so we can have a visual too?

 

While we're at it, was this an individual account or part of a team one?

 

Any additional information is more than welcome! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: This account is disabled.

Gal Marga
New member | Level 2

Hey, Thank you for reply me,

when I try to log in I got this, I have a personal account but before two moths someone invited me to a team account, and when he disconnects me, my account disabled, he doesn't know when
1.jpg

Re: This account is disabled.

Rich
Super User II

@Gal Marga wrote:

I have a personal account but before two moths someone invited me to a team account, and when he disconnects me, my account disabled


When you join a Business team, you merge your account into the team, effectively closing your own account. If you leave the Business team or are removed from it by the team admin, your account is deleted along with all content. Instead, the team admin needs to convert your account back to an individual account.

 

If your account was deleted within the last seven days, the team admin can restore the account. After the account is restored they can convert it back to an individual account.

Re: This account is disabled.

Gal Marga
New member | Level 2

left 7 days the admin cant to restore, I still cant to open a new account with the Email [removed per the Community's Guidelines]

2.jpg

can you just delete my account? and I will open a new one?

Re: This account is disabled.

Walter
Dropboxer

Thanks for the follow-up @Gal Marga; I just sent you an email to the address that's associated with your Community's profile so we can work on this internally.

 

Take a look at your inbox for my message and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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