Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
I have a problem logging in after I did phone reset.
At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help.
I waited for hours but nothing is changing.
I tried to uninstall and install app again but problem still persists.
I uninstalled Dropbox on my previous phone and it began working on my current phone. Either that worked, or the bug was fixed around the same time. I hope this works for those of you who still have your previous device.
I retried sometime Saturday evening was able to sign into Dropbox without problems. They must have fixed the bug.
Yes this has been resolved now...
All OK now.
Had same issues with iPhone 6. Used 2 step verification after reading Andrew's post and it fixed it. Just in time - phone was on it's way out the window next.......
If you're phone is running Marshmallow make sure the Dropbox app has permission to use storage. That's what fixed this problem for me. For some reason the app never asked for the permission.
Same problem in a new Workstation with Windows 8
I unlinked my account and now when I try and link it again it says "Too many incorrect passwords. Please try later.
I don't believe I've entered my password incorrectly as I can still login to the web browser version.
How long do I have to wait until I can sign in again?
Dear Everyone,
I have went through a lengthy process of what would be the best cloud file share solution and it turns out to be DropBox. Upon this decision this morning, we have installed DropBox on two Windows 10 clients and both of them encountered the same problem:
"Too many sign in attempts. Please try later."
We have waited for 5 hours and tried again with no success. We have uninstalled and reinstalled DropBox and no success.
Please don't tell me we need to reevaluate our selection process.
Cheers,
MC
The three steps sollution that has worked out:
That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.
PS: Thank you @Andrew C.
==========================================================
Message calling the attention addresed to Dropbox Customer service Team
In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.
That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!