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Transaction ID: XNXDZDTJ6FLW

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Explorer | Level 4

I was charged $120 on 10/31.  I submit ticket #11570605 regarding this charge.  Ticket is listed as closed with activity 7 days ago.  I did not receive an email that the ticket was closed, and I cannot view the closed ticket on dropbox.com/support/.  In the meantime, I was able to look up this charge on the Credit Card Charge Checker using transaction ID. XNXDZDTJ6FLW.  I do not have access to the email account that the charge was charged against.  I need help cancelling and refunding this charge.  Thank you

7 Replies 7
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Re: Transaction ID: XNXDZDTJ6FLW

Dropboxer

Hi there @kevin_g; welcome to our Community!

 

In this case, since you don't have access to the account that the charge is associated with, I'd suggest trying an incognito window (without signing into any account) to contact our support team so we can assist further. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

 

I hope this helps, Kevin, and if you find any issues with this, please keep me posted. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Transaction ID: XNXDZDTJ6FLW

Explorer | Level 4
Thank you for your response. I followed these directions and submit a Help Request. Now when I go back to https://www.dropbox.com/support and select "View Tickets," I can see that the ticket has been closed as of 2 days ago, but I am not able to view the response. I have tried to view with a few different internet browsers. The inability to view tickets appears to be an issue with the website. Can someone please confirm? Finally, I checked with my credit card company, the charge has not been cancelled. The issue is not resolved.
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Re: Transaction ID: XNXDZDTJ6FLW

Dropboxer

Thanks for keeping me in the loop here, Kevin.

 

May I reach out to the email address that's connected to your Community's profile so we can work on this together? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Transaction ID: XNXDZDTJ6FLW

Explorer | Level 4
Yes, thank you
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Re: Transaction ID: XNXDZDTJ6FLW

Dropboxer

I just sent you a brief email so we can look further into this, Kevin.

 

Take a look at your inbox and we'll take it from there.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Transaction ID: XNXDZDTJ6FLW

Explorer | Level 4
Walter & Dropbox team, I want to publicly thank you for your quick responses and accommodating my request. Always refreshing to receive great service. ~Kevin
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Re: Transaction ID: XNXDZDTJ6FLW

Dropboxer

Thank you for your kind words, Kevin; I'm glad we could sort this out.

See you around the Community and take care!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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