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Transfer acc from business to private

Transfer acc from business to private

Sittich
Explorer | Level 3

Hello dear Community,

 

About a month ago I made an Dropbox account to free storage on my phone and so that i have access to my pictures from my pc. Because of their advertisement, I made a business account, even though I only need to use it as a private person.

In the last week, they started reminding me, that my free trial is about to expire, so i chose to get the dropbox plus version.

Now they are telling me that my storage is full, even though i only uploaded like 30GB and my storage should be 2TB, and also that "my members" do not synchronise with the folder I made anymore.

The question now is, how can i transfer my account, from a business account, to a private one, or how do I transfer the folder I already have to the abonnement that I got so that it does not tell me that I have used 32GB of 1KB and that it is full?

 

Thank You in advance

 

Sittich

1 Accepted Solution

Accepted Solutions

Re: Transfer acc from business to private

Jay
Dropboxer
Hi @Sittich, thanks for joining the Community!

As you mentioned that the total quota on the account was 1 KB, then it could mean that your old team is in a locked state, preventing you from syncing files.

You'll need to disband the team entirely, which will return your account to a personal account and show the correct quota on this page.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: Transfer acc from business to private

Jay
Dropboxer
Hi @Sittich, thanks for joining the Community!

As you mentioned that the total quota on the account was 1 KB, then it could mean that your old team is in a locked state, preventing you from syncing files.

You'll need to disband the team entirely, which will return your account to a personal account and show the correct quota on this page.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Transfer acc from business to private

Sittich
Explorer | Level 3

Hey Jay,

 

that sounds like a solution, thank you very much!

Do you know, if the files existing in the team are then automatically transfered to my personal account and if not, how I can transfer them myself?

 

Thanks in Advance

 

Darius 🙂

Re: Transfer acc from business to private

Lori
Dropboxer
Hi @Sittich, I'm sorry for jumping into your convo! 

Your files should all be transferred as you get out of the locked state. 

You shouldn't have an issue with that. 

If you need anything else, we're here.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Transfer acc from business to private

Sittich
Explorer | Level 3

Yesss Perfect, Thank You Both!! @Jay @Lori 😄

Re: Transfer acc from business to private

Lori
Dropboxer
Any time, @Sittich.

If you need anything, you know where to find us.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lori Dropboxer
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    Sittich Explorer | Level 3
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    Jay Dropboxer
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