Transfer storage to personal email

[sjkeigo]

Hello all, 

I acquired a ton of storage for my work email. I will be resigning from my position that is linked to the email account, and am curious if it's possible to transfer the 2tb of storage to my personal email account?

Thanks,

[Lusil]

Hi there @sjkeigo, thanks for posting here!

Currently, it's not possible to transfer your paid subscription to another account.

Out of curiosity though, do you have files that you'd like to maintain associated with one email address?

Give me a nudge whenever you have a moment to check this out, cheers!

[sjkeigo]

Thank you for the response!

It's not a paid account - I was personally donated 2tb of storage and would like to transfer the donated storage to my other account now that I'm moving organizations. It's a shame to have that go away - is there any other possibility?

[Lusil]

You can switch the emails from one account to another by following these steps. 

Bear in mind though that the files won't be carried across with the email change, so you'll have to move them. 

You can find more information on how to do this, here. 

[sjkeigo]

Sorry Luigi, this isn't quite resolving my issue. 

I'd like to transfer my storage from one account to another, because my work email is being disabled as I'm resigning. The donation of storage was personally gifted, and I'd like to bring it over with me to my personal account. Not switch accounts. 

Is there any way I can escalate this issue?

[Walter]

Hey there @sjkeigo; how are you today?

I'm sorry to jump in here, but I wanted to mention that by following the steps Lusil outlined, you won't be switching accounts. You'd be just swapping the email addressed between your two accounts to have the bonus space you have associated with the right email address. 

Apart from that, I'm afraid even our Support team wouldn't be able to help with this as bonus space earned through promotions or otherwise aren't transferable. 

[sjkeigo]

Ah, my sincere apologies for not understanding fully. I think this is the solution!

I'm unfortunately not seeing the "Account" tab upon following the directions, however. Is there something I am missing when navigating the Settings to change email?

[Walter]

No worries @sjkeigo; that's what we're here for!

Regarding your concern now, are you sure you're doing this on the website through a web browser and not through the app's interface? 

[sjkeigo]

Ha, yes, I'm sure :). Attached is what I am seeing. 

[Walter]

Thanks for that screenshot @sjkeigo. What's shown in the account's plan tab though?