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Trying to cancel a charge made in error

New member | Level 2
New member | Level 2

Knowing that my free trial was ending today, yesterday I went to Dropbox to cancel it. Everywhere I looked, there was no mention of my trial or the upcoming expiration date. It said my subscription was the free one, Basic.  Therefore, since there was no indication of the expiring trial, I figured I must have taken care of the matter earlier and failed to cross it off my to-do list. However, today, my credit card was charged $199 for a year-long Professional subscription that I don't need or want. Today I tried to remedy the situation, but the chatbot either gave me links that I looked at yesterday or gave me links that do not pertain to my situation. HOW DO I CANCEL THIS ERRANT CHARGE? 

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Re: Trying to cancel a charge made in error

Dropboxer
Dropboxer

Hi @Brad-man; thanks for posting on our Community and sorry to hear about this.

 

In cases like this, I usually suggest trying an incognito window without logging into any Dropbox account.

 

From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this helps and please let me know if you have any questions I can assist with. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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