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Trying to contact Dropbox to change billing CC

Trying to contact Dropbox to change billing CC

mpace01
Explorer | Level 4
Go to solution

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.  A suggestion for the DropBox team is to email your clients ahead of billing them.  Thank you.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

You update cards yourselves at www.dropbox.com/account . 

 

You can then contact support at www.dropbox.com/support

 

Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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51 Replies 51

Mark
Super User II
Go to solution

You update cards yourselves at www.dropbox.com/account . 

 

You can then contact support at www.dropbox.com/support

 

Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

mpace01
Explorer | Level 4
Go to solution

Thanks Mark - no emails came unless they ended up in junk?  I am hoping to get a refund on the charge and give them a new card to charge.  I can't do that by just changing my cc online.  Any ideas there?

Hannah
Dropbox Staff
Go to solution
Hey @mpace01, thanks for reaching out!

Mind if I email you, so we can look into this?

Cheers!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mpace01
Explorer | Level 4
Go to solution
Email me at [removed per the Dropbox Community Guidelines]. Thank you 🙂

mpace01
Explorer | Level 4
Go to solution
Yes please. [removed per the Dropbox Community Guidelines]

Hannah
Dropbox Staff
Go to solution
Not a problem, I've just emailed you, so make sure to get back to me, when you can. 🙂

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mountsupport
Explorer | Level 3
Go to solution

Greetings,

 

We are experiencing a similar issue.

 

An annual account was created by an employee 01/15/2020.  That employee ended employment 06/30/2020.  The renewal charge showed up on the credit card reconciliation for January 2021.  We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account.

 

There was another charge this past January (1/19/2022) for $119.88.  Again, we would like a refund and our card removed from your system.  Thank you!

Megan
Dropbox Staff
Go to solution
Hey there, @mountsupport! Happy Wednesday! 

I just sent you an email in order to see if we can do anything about it. 

Feel free to reply back to me and we'll get to work on your case there. 

Cheers.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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isd
Explorer | Level 3
Go to solution

Hi,

There is a bug on the change of CC info. Can you please fix it so that I can change our CC ?

Many thanks

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