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Two accounts linked to one email address but only able to access one of them

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Two accounts linked to one email address but only able to access one of them

New member | Level 2

I recently got a new Laptop and have migrated my DropBox app succesfully.  I had forgotten my password so requested a new one but when I logged into my account I couldn't see any of my files. Finally I realised I must have two accounts (one empty and one full of my stuff). The problem is I can't remember my password for my full Dropbox account and whenever I request a new password it takes me into the account with no files in.

 

How can I access my main Dropbox account, which contains all my important documents.

 

Thanks

 

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Re: Two accounts linked to one email address but only able to access one of them

Dropboxer

Hi @Maxine-WR, thanks for messaging the Community!

 

Currently, it isn't possible to have more than one Dropbox account associated with the same email. Most likely you have another email you use which is the account Dropbox uses to login.

 

Could you try testing with any other email addresses you own to see if you can login to the site?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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