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Two accounts were created for me. How do I delete one?

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Two accounts were created for me. How do I delete one?

New member | Level 2

Hi. I work for a company that uses Drop Box, and an individual Drop Box has been created for each employee. Managers have access to the employee Drop Box. For some reason, when my Drop Box was created, two were created, not one. I have access to one of them, and the managers have access to the other one. We need to delete the second box and obtain access for both me and my managers to the remaining box. Or maybe we delete both and create an all new box. In any case, please help with this problem.

2 Replies 2
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Re: Too many drop boxes

Dropboxer

Hi there @Livingston, let's see what we can find on this together. 

 

Since each Dropbox account is associated with one email address, could you check which email is connected by going to each Dropbox account's General tab?

 

From there, you can:

  • Choose which Dropbox account you wish to keep. 
  • Move the files from the one you're going to delete to the one you're going to continue using. 
  • Delete the Dropbox account you don't want to maintain. 

I hope this helps, but let me know if you have any other questions. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Two Accounts

New member | Level 2

Thank you for responding. I tried to answer your earlier emails but they  bounced back. No. I only see me as having one account. But somewhere there is a second account. And as we know, one of them needs to be deleted.

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