Typo error in the e-mail and accidentaly created another account with the good one

[MRodriguez]

Hi there, 

I created an account with a typo error but it has 25GB for free because it's the one I created with my new Asus computer. However, a client has already sent me some files to the right address and I seemed to have created an account for that one (with the right address) that has only 2GB. 

Should I delete the account with the right e-mail and try to fix the e-mail in the account that has the 25GB? Will it accept modifying the e-mail to match one that had a Dropbox account previously?

Thanks for the help, 

Malu

[Jay]

Hi @MRodriguez, thanks for your message!

Deleting the account with the correct email would free it up to allow you to use that email on another Dropbox account.

However, in order to be able to change that incorrect account, the email address needs to be verified first, which is possibly not the case since there was a typo in the email. 

Was the typo in the email before or after the @ symbol? Keep me posted!

[MRodriguez]

Thank you for replying @Jay !

Yes, exactly! I can't verify the e-mail because of the typo mistake... it was after the @.

I created the 25GB as:        [Removed as per Community Guidelines]

when it should've been:      [Removed as per Community Guidelines]

I remain attentive 🙂 

[Jay]

Thanks for the info, would it be possible to email you at the correct address to look into this further?

[MRodriguez]

Sure! Anything we need to do to fix this.

[MRodriguez]

Good afternoon @Jay,

I haven’t received any mail yet. Did you send it already?

[Daphne]

Hey @MRodriguez!

I've just reached out to the email linked with your profile here, so we can look into this further.

Please check your inbox when you have the time, and we'll go from there!