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Unable to Close Account

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Unable to Close Account

Explorer | Level 4

I have been unable to close an account.  An employee had a dropbox account under his work email address.  I would like that account closed.  I have logged in with the work email address, gone to the avatar, chosen settings and then went to the general tab and there is no option there to close account.  Please help.  Thanks!

1 Accepted Solution

Accepted Solutions
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Re: Unable to Close Account

Super User II

Try https://help.dropbox.com/teams-admins/team-member/account-deleted-from-team


 


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4 Replies 4
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Re: Unable to Close Account

Super User II

Are they part of a team? If so they need to leave the Team first. 

 

Or if its a Business Account the Business Admin needs to do it via the control panel. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: Unable to Close Account

Explorer | Level 4

Yes - he was a member of a team - how do I do that?  Thank you!

Highlighted

Re: Unable to Close Account

Super User II

Try https://help.dropbox.com/teams-admins/team-member/account-deleted-from-team


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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Re: Unable to Close Account

Explorer | Level 4

Thank you - with your help I was able to sort it out and close the account.

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