cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to Switch Out My Aged Number

Unable to Switch Out My Aged Number

SadFire1
New member | Level 2

I am unable to sign-in to my Dropbox account due to an older number being within it. I no longer have access to such and required it to be switched somehow to regain access.

2 Replies 2

Re: Unable to Switch Out My Aged Number

Rich
Super User II

@SadFire1 wrote:

I am unable to sign-in to my Dropbox account due to an older number being within it. I no longer have access to such and required it to be switched somehow to regain access.


You had two-step verification enabled on your account? If so, and if you no longer have the same number, you'll need to use the emergency backup codes you were given when you enabled two-step verification.

 

Re: Unable to Switch Out My Aged Number

SadFire1
New member | Level 2

Unfortunately, that code has been lost during the years. I must replace and repair any damage that has been done.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?