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Unable to Unlink Devices

Unable to Unlink Devices

JKlee513
New member | Level 2

Hello!

 

I just bought a new iPad and am unable to sign-in, because I have too many linked devices.

 

When I go to the security tab and click the trashbox button and then "unlink," the devices still do not unlink from my account.

 

I saw in another forum, where someone was able to do a security verification and that was sucessful. I have tried this and it did not work for me.

 

Anyone else having this issue?

1 Accepted Solution

Accepted Solutions

Re: Unable to Unlink Devices

Walter
Dropboxer

Hey there @JKlee513; welcome to our Community!

 

Can you please try visiting your security page from another browser and remove any devices that might be putting you over your account's limit from there?

 

Once you've dropped them down to 2, try installing our mobile app on your iPad anew.

 

Keep us posted on your progress!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: Unable to Unlink Devices

Walter
Dropboxer

Hey there @JKlee513; welcome to our Community!

 

Can you please try visiting your security page from another browser and remove any devices that might be putting you over your account's limit from there?

 

Once you've dropped them down to 2, try installing our mobile app on your iPad anew.

 

Keep us posted on your progress!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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