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Unable to access Dropbox account through pc. Unknown e-mail address in settings. What do I do?

Unable to access Dropbox account through pc. Unknown e-mail address in settings. What do I do?

jgraham2
New member | Level 2

Unable to access account through pc. Unknown e-mail address in settings. What do I do?

3 Replies 3

Re: Unable to access Dropbox account through pc. Unknown e-mail address in settings. What do I do?

Hannah
Dropboxer
Hi @jgraham2, let's see what we can find.

Are you talking about not being able to access your account from the Dropbox website or the desktop application?

And are you getting some kind of error message when you try?

Also, if you see an unknown account on your desktop application or the web, you can just sign out of it and then sign into your own.

Let me know how you do!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to access Dropbox account through pc. Unknown e-mail address in settings. What do I do?

jgraham2
New member | Level 2

I am unable to access it from both the app and dropbox.com The message says that I have entered an incorrect password or e-mail addy. I was able to see my profile details and found a strange e-mail address in my settings. It seems I have been hijacked and somebody else has taken control of my dropbox account. This is very concerning to me for obvious reasons.

 

J.

Re: Unable to access Dropbox account through pc. Unknown e-mail address in settings. What do I do?

Hannah
Dropboxer
Thanks for the update on this.

Since you're able to access your account settings (details), it means that you do have access to your Dropbox account.

If you take a look at the files in that account though, do you see your files?

Meaning, since you see a strange email address, is it possible that someone else signed in to their Dropbox account from your computer?

Also, where exactly do you see this email address, can you send a screenshot, while hiding the actual address?

Thanks!
 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Hannah Dropboxer
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    jgraham2 New member | Level 2
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