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Unable to access account

Unable to access account

New member | Level 2

I have a DropBox Plus account.  The email associated with that account is no longer active so I am unable to login to this account as I can't verify it upon login and I can't reset the password.  This is extremely frustrating as I can't find anyone at Dropbox to assist.  The Chatbox source provided no help. 

I know my old email address. 

I have my most recent invoice and CC pmt info. 

How do I solve this dilemma?  My client sent me files to that Dropbox Plus account which I can not access.  

I need help please. 

1 Reply 1

Re: Unable to access account

Hey @stoshmo93; welcome to our Community and sorry to hear about this. 

Since you don't have access to the account in question, I'd suggest reaching out to our Support team for further assistance.

Just make sure to use an incognito window without logging into any account.
From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page. Input your payment's information along with an email address we can contact you. 

I hope this gets resolved for you soon. 

Community Moderator @ Dropbox

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